Refund & Cancellation Policy

1. Overview

At J1K Technologies, we want you to be completely satisfied with our products and services. This Refund Policy outlines the terms and conditions for refunds and cancellations.

2. Subscription Cancellations

How to Cancel: You can cancel your subscription at any time through your account settings or by contacting our support team.

When Cancellation Takes Effect: Cancellations take effect at the end of your current billing period. You will continue to have access to the service until the end of the paid period.

No Partial Refunds: We do not provide partial refunds for unused time within a billing period.

3. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for first-time purchases of our subscription services:

• Eligibility: Available only for first-time customers
• Time Frame: Request a refund within 30 days of your initial purchase
• Process: Contact support@jump1k.com with your account details
• Processing Time: Refunds are processed within 5-10 business days

4. One-Time Purchases

For one-time digital product purchases:

• Refunds available within 14 days of purchase
• Product must not have been extensively used or downloaded
• Must provide a valid reason for the refund request

5. Custom Development Services

For custom development and consulting services:

• Refunds are evaluated on a case-by-case basis
• Work completed is generally non-refundable
• Deposit payments are non-refundable after work commences
• Disputes should be raised within 30 days of service delivery

6. Non-Refundable Items

The following are non-refundable:

• Renewal charges (unless cancelled before renewal)
• Setup fees or one-time onboarding charges
• Third-party services or licenses purchased through us
• Accounts suspended or terminated for terms violations

7. How to Request a Refund

To request a refund, please:

1. Email support@jump1k.com
2. Include your account email and order/invoice number
3. Provide a reason for your refund request
4. Our team will review and respond within 2-3 business days

8. Refund Processing

Method: Refunds are issued to the original payment method used for purchase.

Timeline: Once approved, refunds are processed within 5-10 business days. The time for the refund to appear in your account depends on your payment provider.

Payment Processor: Refunds are processed through Paddle or Razorpay, our payment provider. You may see the refund as a credit from "Paddle.com", "Razorpay.com" or "J1K Technologies."

9. Chargebacks

We strongly encourage you to contact us directly before initiating a chargeback with your bank. Chargebacks may result in:

• Immediate suspension of your account
• Additional chargeback fees
• Inability to access refund guarantees in the future

10. Exceptions

We reserve the right to make exceptions to this policy at our discretion, particularly in cases of:

• Service outages or technical issues on our end
• Billing errors or duplicate charges
• Extenuating circumstances affecting service delivery

11. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date.

12. Contact Us

If you have questions about our refund policy, please contact:

Email: support@jump1k.com